Sampratishta Student Support
For all enrolled Sampratishta School of Fine Arts & Design students, academic and administrative support must be raised through the official support system for proper review and written resolution.
Namaskaram,
This page is for existing SSFD students who need support related to attendance, assignments, batch continuity, exams, portfolio, certification, fee clarification, or academic policy matters. To ensure fairness, documentation, and proper academic review, support matters are not resolved over WhatsApp or verbal calls alone.
Before You Submit a Ticket
Please keep the following ready:
- Student name
- Program name
- Batch timing / day, if relevant
- Clear subject line
- Relevant dates
- Supporting documents, if applicable
Response Timeline
Most support requests are reviewed within a reasonable working timeline.
Some requests may take longer if they require:
- academic record review
- faculty input
- policy review
- management approval in exceptional cases
Please wait for the formal written response once a ticket has been submitted.
Support Categories
1. Assignment / Submission Support
Use this for:
- pending assignments
- delayed submissions
- resubmission requests
- assignment-related clarification
2. Attendance / Missed Class
Use this for:
- missed classes
- attendance-related concerns
- serious absence information
- academic impact due to absence
3. Batch Change / Pause Request
Use this for:
- change of batch request
- pause / break request
- rejoin after gap
- continuation difficulty due to schedule
4. Exam / Portfolio / Certification
Use this for:
- missed exam
- next exam attempt request
- portfolio submission concern
- certification eligibility clarification
5. Fee / Payment Support
Use this for:
- payment confirmation issues
- invoice clarification
- pending balance clarification
- re-registration fee clarification
6. Re-admission / Rejoin Request
Use this for:
request to return after discontinuation
re-entry review
continuation after long break
7. Academic Clarification / Policy
Use this for:
academic rules
progression clarification
policy-related questions
official clarification on earlier communication
8. Other
Use this only if the matter does not clearly fit into any of the above categories.
Can my issue be resolved on WhatsApp?
No. WhatsApp may be used only for basic guidance. Final support resolution happens only through the official support process
Can I get final approval over a call?
No. Calls may be used for clarification, but final decisions are communicated only in writing.
What should I include in my ticket?
Please include student name, program name, relevant dates, a clear description of the concern, and supporting documents where required.
Can I raise multiple tickets for the same issue?
No. Please continue in one ticket / one thread for the same matter.
Still have questions? Submit a Ticket
Important Support Rules
No WhatsApp Resolution
Student-support matters are not resolved over WhatsApp. Chat may be used only for basic guidance or redirection to the official support channel.
No Final Resolution Over Calls
Calls may be used only for clarification. Final decisions, approvals, denials, or academic outcomes are communicated only in writing through the official support process.
One Ticket / One Thread
For the same matter, please continue in one ticket / one email thread only. Do not create multiple requests for the same issue.
Formal Review Required
Requests such as extension, exam re-attempt, batch change, progression, rejoin, or exception approval are reviewed formally and are not granted verbally.
Special SSFD Attendance Rule
Please note:
If a student misses 2 consecutive weeks (4 classes) without proper approval or documented communication, it may lead to termination / cancellation of the course enrollment.
If the absence is due to a serious unforeseen circumstance such as hospital admission or medical emergency, the student must submit a formal request along with relevant supporting documents such as:
- doctor’s letter
- hospital admission proof
- discharge summary
- other valid supporting records
Need Support?
Please submit your request through the official SSFD support ticket form.
Pranam, Education Dept Fine Arts Gurukul